Administrator / Review and finish
Review the server's signed proof
Server completion and administrator completion are separate stages.
Open Pending Review
After the server e-signs, the server sees Completed while the administrator sees the work in Pending Review. Open the job and signed proof.
Look for: Pending Review
Check the proof and evidence
Review the recorded service or non-service outcome, attempts, available photos, identity details, dates and signed proof. Use the actual records to resolve discrepancies.
Look for: Administrator action
Approve or return it
Choose Approve Proof & Release to Client when correct. Otherwise write clear correction notes and choose Return for Correction. A corrected proof requires a fresh signature and review.
Look for: Approve Proof & Release to Client
Approval releases the proof in the client portal and moves the job to Awaiting Client Approval. It does not by itself mean the client approved or that the proof was filed with a court.