Everyday help / Get help
Report a problem and get support
Give the team enough context to investigate without sharing your passwords.
Use Report a Problem
Open Settings & Security or My Account → Report a Problem. Select a category and explain what happened, the affected job number and what you expected.
Look for: Submit private report
Contact support if needed
For shared accounts, open My companies or the account menu → Contact support. Read the available guidance and use Send to human support when you need help from a person.
Look for: Send to human support
Include useful troubleshooting details
Describe the device, browser, exact screen and error. Mention whether the issue repeats. For missing jobs, check your company, role and client connection; for photo problems, check permissions and the saved History.
Look for: Send reply
Do not include passwords, signing PINs or unnecessary private case details in a support report.