Everyday help / Use your account
Passwords, profile and passkeys
Keep your account access current and use the right recovery screen.
Update your details
Open My Profile to save contact changes. Use Change Account Email or Change Password for the corresponding sign-in changes and follow the on-screen confirmations.
Look for: Change Password
Recover a forgotten password
Use Forgot password? on the sign-in screen that matches your company or shared account. Check your inbox and spam folder for the reset message when email delivery is available.
Look for: Forgot password?
Use passkeys where available
If Face ID / Fingerprint / Passkeys appears, open it and follow the device's setup prompts. Keep a working recovery method. Desktop sessions sign out after ten minutes of inactivity.
Look for: Face ID / Fingerprint / Passkeys
Your account password and signing PIN have separate purposes. Never share either to connect to a company.